Customer Testimonials

Jamel was very helpful when I bought my car, his knowledge about the vehicle made my choice 10x easier. Thank you Jamel.

Teddy is great! Visit Kia

Fantastic Experience with Dino Daniel at OC Welch Ford! I had a wonderful experience buying my car from start to finish! The entire process was incredibly smooth, and they even went above and beyond by delivering the vehicle right to my home. Dino Daniel did an amazing job keeping everything seamless and stress-free. If you are looking for a hassle-free car buying experience, I definitely recommend visiting OC Welch Ford and asking for Dino!

Spitzer Jeep Ram treated me right!

Review of my experience at Northshore Auto Gallery In Chattanooga, TN. Very disappointing and in my opinion, unethical experience with this dealership, especially with the salesman, Manny and the Manager. I called early in the morning ready to purchase a vehicle, inquired about securing it and was told we would go over the numbers before taking a deposit to make sure everything was agreed upon. I provided everything requested, had my trade-in vehicle assessed, authorized a hard credit pull, and made arrangements to travel from Florida to Tennessee. When the finance director contacted me to go over the details, I ... Read More

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Google - Oct 6, 2026

Review of my experience at Northshore Auto Gallery In Chattanooga, TN. Very disappointing and in my opinion, unethical experience with this dealership, especially with the salesman, Manny and the Manager. I called early in the morning ready to purchase a vehicle, inquired about securing it and was told we would go over the numbers before taking a deposit to make sure everything was agreed upon. I provided everything requested, had my trade-in vehicle assessed, authorized a hard credit pull, and made arrangements to travel from Florida to Tennessee. When the finance director contacted me to go over the details, I had not been given any information beforehand about what exactly was going to be discussed. I specifically asked for the numbers to be sent to me in advance so I could review them. The trade-in value I was quoted did not match the paperwork, and when I finally received the revised summary, the numbers changed. The title fees increased from 110 to 628 with no clear explanation or itemized breakdown for the difference. The biggest issue is that I was never given the opportunity to actually place a deposit and secure the vehicle. When I asked to speak with a manager, I was told that someone else came in later that day and secured the vehicle with a deposit. I was told that I had not secured the vehicle and had simply chosen not to move forward after receiving the numbers. But how does that make sense? I had been working with the dealership since early that morning, had my trade-in assessed, provided all requested information, and authorized a hard inquiry on my credit. If I was simply “considering” the vehicle, why was I being asked to provide all of this information and authorize a credit pull? More importantly, why was another customer allowed to secure the same vehicle while I was still actively working through the purchase process? I was never given accurate, finalized numbers to agree to, nor was I given the opportunity to place the deposit I originally called about. This was a major waste of my time and effort, and I am especially frustrated by having a hard credit inquiry on my credit for a transaction I was never actually given the opportunity to complete. Changing numbers, unexplained fees, an unnecessary hard credit pull, lack of transparency, and poor communication. If you're considering doing business here, get everything in writing before authorizing a credit pull or making travel arrangements. Based on my experience, I would not recommend this dealership.

I purchased a 2023 Genesis GV80 from Brustolon Buick GMC, Inc. on August 7, 2026. During the sale, my salesman, Carlos Almonte, explicitly assured me that if I completed the open recall listed on the Carfax report, the vehicle would be considered a Certified Pre-Owned (CPO) car. Carlos even went so far as to schedule the service appointment for me at Genesis of Avon. Based entirely on this promise, I also purchased a warranty structured for the length of my loan on what I was told would be a certified vehicle. Trusting their word, I initially left Carlos a glowing review. However, the ... Read More

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Google - Oct 6, 2026

I purchased a 2023 Genesis GV80 from Brustolon Buick GMC, Inc. on August 7, 2026. During the sale, my salesman, Carlos Almonte, explicitly assured me that if I completed the open recall listed on the Carfax report, the vehicle would be considered a Certified Pre-Owned (CPO) car. Carlos even went so far as to schedule the service appointment for me at Genesis of Avon. Based entirely on this promise, I also purchased a warranty structured for the length of my loan on what I was told would be a certified vehicle. Trusting their word, I initially left Carlos a glowing review. However, the reality of the situation is completely different. After contacting Genesis of Avon directly to confirm the certification status, they informed me that because the vehicle was not purchased from an authorized Genesis dealership, it cannot and will not be certified. Brustolon sold me this vehicle under false pretenses and misinformed me to close the sale. Since discovering this, the communication from Brustolon has been nonexistent. Carlos has ignored three phone calls and an email. I then called the finance manager, Aaron Morello, who promised that either Carlos or a business manager would return my call. I have yet to receive a response from anyone. I am currently paying for a warranty tied to a certified status that this vehicle does not possess. Brustolon management needs to contact me immediately to rectify this false sale, adjust my financial contract, and provide a real solution.

I have experienced buying a car before with DRC but I have to say this time was even better! Jonathan helped us all the way, no pressure, and moved everything as fast as possible.

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My salesperson was very friendly. NEVER pressured us to buy. He answered every question. The Finance Manager who finalized the paper work was just as nice.

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This is my second purchase at DRC and once again I'm very happy with how it turned out. Everyone was super friendly and helpful during the buying process. I appreciate how the staff worked to ensure the purchase went through. I'm especially happy with salesman William French, who was very knowledgeable and helpful. Overall it turned out to be a happy experience and we are very grateful.

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Cody was great to work with he was pleasant he showed us the car and explained it he followed up with me the next day and we bought the car

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Brock Roulier at Coulter Cadillac in Phoenix has been a tremendous help to us with our 2025 Cadillac Escalade. We highly recommend him.

I was overflowing with excitement when I bought my 2021 RAV4 Hybrid from Toyota of Portland. After hours of online research, I couldn't wait to replace my unreliable old car with something trustworthy. That pure joy vanished just five minutes after driving off the lot. The seatbelt light began flashing wildly, accompanied by a loud, persistent chime from the dashboard. Shocked and distressed, I turned right back around. Because it was Sunday, my salesperson told me to bring it to the Service department the next morning. My stomach sank. Toyota’s motto might be "Let's Go Places," ... Read More

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Google - Sep 6, 2026

I was overflowing with excitement when I bought my 2021 RAV4 Hybrid from Toyota of Portland. After hours of online research, I couldn't wait to replace my unreliable old car with something trustworthy. That pure joy vanished just five minutes after driving off the lot. The seatbelt light began flashing wildly, accompanied by a loud, persistent chime from the dashboard. Shocked and distressed, I turned right back around. Because it was Sunday, my salesperson told me to bring it to the Service department the next morning. My stomach sank. Toyota’s motto might be "Let's Go Places," but the only place I was going was back to the service bay. When I arrived early Monday, the technician told me I would have to leave the car. As a teacher in the first week of school, I didn't have substitute plans ready, so I had to reschedule for Wednesday. While I appreciated the loaner car so I wouldn't miss work, I never envisioned surrendering my "new" car immediately for undisclosed safety flaws. It turned out the airbag sensor was improperly calibrated—a terrifying defect that should have easily been caught during a pre-sale inspection. To make matters worse, my salesperson—who was otherwise supportive and helpful—asked his General Manager if the dealership could offer a small credit for this major inconvenience and safety concern. Mr. Caverhill literally laughed at the request. Being mocked and dismissively brushed aside while dealing with the anxiety of a compromised vehicle was deeply humiliating. A fair dealership credit is the bare minimum needed to address this experience and restore my trust. Maria Bolaños Stressed Out Teacher Portland, Oregon

(Translated by Google) Martin was a great salesman and helped us beyond measure so my son could buy his new truck, and Saul Rodrigues, the manager, did everything he could to get the bad ion (Original) Martin muy buen vender nos ayudo hasta lo impossible para que mi hijo pudiera comprar su troca nueva y a Saul Rodrigues manager que hizo lo possible para agarrar la probably ion

(Translated by Google) Many thanks to Martin Valadez and Saul Rodrigues for all their help in purchasing my new 2026 Chevrolet Silverado. I thought I wouldn't be able to buy it, but they made it possible. I recommend them 100%. (Original) Muchas gracias a Martin Valadez y Saul Rodrigues por toda su ayuda en la compra de mi nueva Chevrolet Silverado 2026, crei que no podria comprar pero ellos lo hicieron posible los recomiendo al 100

Bill Chaalan. I've been waiting for a year to find the right vehicle, and Bill has done it again!!!! Thank you so much, great guy!

We have done business with what is now Ft. Myers Lexus for over ten years and have always received exceptional service. However, the company was recently sold and things have really changed and not for the better!! We recently took our new 2026 Lexus to Ft. Myers Lexus to fix a problem with the windshield wipers. We were told by the Service Advisor and the Service Manager that we caused the problem and that the repair would not be covered under warrantee. During the discussion we were treated very unprofessionally by the Service Manager. He was rude, belittling, and outright obnoxious ... Read More

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Google - Sep 1, 2026

We have done business with what is now Ft. Myers Lexus for over ten years and have always received exceptional service. However, the company was recently sold and things have really changed and not for the better!! We recently took our new 2026 Lexus to Ft. Myers Lexus to fix a problem with the windshield wipers. We were told by the Service Advisor and the Service Manager that we caused the problem and that the repair would not be covered under warrantee. During the discussion we were treated very unprofessionally by the Service Manager. He was rude, belittling, and outright obnoxious to us. We contacted Lexus Corporate and they were very responsive. They directed us to take the car to a different dealer for evaluation. That dealer quickly diagnosed the problem and advised us that it was a result of a known factory defect. Because there have been so many failures we are currently waiting for the part(s) to become available. We couldn’t be happier with Lexus Corporate. We have owned Lexus vehicles for at least 15 years and we have always been extremely happy with the Lexus dealerships, including what is now Ft. Myers Lexus. We have now heard from others about difficulties they have recently experienced at that dealership. So we will continue to purchase Lexus vehicles but we will never go to that dealership again!

am writing to express my profound dissatisfaction regarding a recent experience at Lexus of Lakeway. As a loyal Lexus customer for over three decades, having leased ten vehicles through Lexus Financial Services, and with a background that has instilled a high regard for integrity and service, I found my interaction with your dealership deeply concerning. My visit involved salesperson Branden Mackie and sales managers Joe Laumann and Richard Barnett. The conduct exhibited by these individuals fell significantly short of the professional standards I have come to associate with the Lexus brand. My interactions were characterized by what I perceived as ... Read More

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Google - Aug 31, 2026

am writing to express my profound dissatisfaction regarding a recent experience at Lexus of Lakeway. As a loyal Lexus customer for over three decades, having leased ten vehicles through Lexus Financial Services, and with a background that has instilled a high regard for integrity and service, I found my interaction with your dealership deeply concerning. My visit involved salesperson Branden Mackie and sales managers Joe Laumann and Richard Barnett. The conduct exhibited by these individuals fell significantly short of the professional standards I have come to associate with the Lexus brand. My interactions were characterized by what I perceived as a lack of transparency, questionable negotiation tactics, and customer service that was far below expectations. This experience directly contradicts the reputation for exceptional customer satisfaction (CSI) that Lexus proudly maintains and that I have personally witnessed over many years. It raises serious concerns about Lexus of Lakeway's commitment to upholding the 'elite status' often attributed to the brand, especially when considering customer feedback. Specifically, despite possessing a Tier 1 credit score of 706, I was presented with lease terms featuring a .00350 money factor and financing options proposing a 10% interest rate over 72 months. These terms were unexpectedly high given my credit profile and long-standing customer relationship, and were attributed by Richard to the current economic climate influenced by COVID-19. Furthermore, there were discrepancies between initial assurances and the final proposed terms, which undermines confidence in the dealership's commitments. Consequently, I will not be proceeding with a purchase from Lexus of Lakeway, nor can I recommend this dealership to my network of friends, colleagues, and family. This decision is made with considerable disappointment, given my extensive history and loyalty to the Lexus brand.

Bill great to work with

We just had to replace our 2025 Subaru Forester due to an accident that totaled it. We contacted Jeff Miletta at Liberty Subaru whom we have worked with in purchasing previous Subaru's. He immediately looked into obtaining a 2026 Subaru Forester (Ice Silver), and made the entire process move smoothly. Jeff is organized, patient and easy to interact with. He makes the total process stress free. We truly enjoy working with him.

Such a great experience with Shon Dowdell and the crew at Toyota Montgomery when buying our new vehicle. Shon was pleasant to work with and very knowledgeable!

Excellent service. Very helpful and easy to work with. Bought a few vehicles and campers at Berknotter Motors Castle Rock Colorado and they all have been great to work with. Cameron is amazing. He goes above and beyond. Owner Dan is also very easy to work with. Thank you all for everything

I just purchased a truck and a camper from Berknotter Motors in Castle Rock CO and they were very helpful. Cameron is amazing he knows his stuff. The process was very easy and smooth.

Bob and Chad at Auto Direct Cars LLC in Edgewater Park, NJ were both super easy to deal with. I recently sold them my 2019 Corvette Z-06 and the process was super easy and straight forward. They did everything they said they would do when they said they would do it. I didn't have to deal with anyone coming to my house to kick tires or take joyrides or waste my time. We quickly made a deal over the phone and the funds were quickly wired into my account. Couldn't have been more pleasant of an experience. I highly ... Read More

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Google - Aug 10, 2026

Bob and Chad at Auto Direct Cars LLC in Edgewater Park, NJ were both super easy to deal with. I recently sold them my 2019 Corvette Z-06 and the process was super easy and straight forward. They did everything they said they would do when they said they would do it. I didn't have to deal with anyone coming to my house to kick tires or take joyrides or waste my time. We quickly made a deal over the phone and the funds were quickly wired into my account. Couldn't have been more pleasant of an experience. I highly recommend Auto Direct Cars whether you're buying or selling. They have the best inventory of premium quality collectible late model Corvettes and other desirable vehicles available anywhere. They go above and beyond to take care of the customer and make sure it's a positive experience.

Benton Nissan of Oxford will always be my first stop when looking for a new car. Everyone is very friendly and dedicated to making each customers experience smooth and easy. I usually work with Steve Duran, and I cannot recommend him enough. He is attentive and willingly to work as hard as possible to accommodate any needs/wants you may have.

I will never bring my vehicle back to Bay Ridge Subaru in Brooklyn NY. After a simple engine oil change service visit , I immediately noticed a loud rattling sound coming from my dashboard and my glove compartment was left completely inoperable due to careless reassembly. As it was discovered after a mechanic left a large piece of paper towel smeared with engine oil stains inside the dashboard compartment where the blower engine was located . And that is why a loud rattling sound was coming out when the a/c or fan were put on . I tried to send an email ... Read More

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Google - Aug 5, 2026

I will never bring my vehicle back to Bay Ridge Subaru in Brooklyn NY. After a simple engine oil change service visit , I immediately noticed a loud rattling sound coming from my dashboard and my glove compartment was left completely inoperable due to careless reassembly. As it was discovered after a mechanic left a large piece of paper towel smeared with engine oil stains inside the dashboard compartment where the blower engine was located . And that is why a loud rattling sound was coming out when the a/c or fan were put on . I tried to send an email through Bay Ridge Subaru portal , but to no avail. So I took a ride to the dealership. I had spoken to Lillian Divirgilio who is in charge of client relations , but she stated she only handles public relations for new car sales . She invited the service manager and instead of taking responsibility and to say I am sorry , it happened by a mistake , etc. he looked me straight in the face and lied , lied and lied . First he claimed a " crew of mechanics " worked on the car so he could not track down who did it . A crew of mechanics for a simple oil change ? Really? Then he said that maybe I did it!!!!. And the funniest part was that"it could be sucked in from the outside" ?????!!!!! And that is the manager of service department? Anyone with basic automotive knowledge knows it is physically impossible for debris to bypass the exterior cowl mesh and the cabin air filter to get stuck inside the blower fan . The technician clearly dropped it inside from the cabin while butchering the glove compartment reassembly. Thankfully a talented mechanic neighbor fixed their mistake in his shop and correctly reassembled the dashboard for free. I suffered no financial loss , but I am posting this as a matter of principle because I sent an email to the general manager Thomas Ruggiero about five days ago. It was received by him , but no one even had a simple courtesy to respond to it. Three words "I am sorry " would be enough. And by the way the mechanic who fixed the dealership mistakes made pictures of how it was when I brought my car into his shop and I also made two videos. This service department will do sloppy work , break your interior components ( just read all the negative reviews left by numerous customers ) and then fabricate impossible lies to you face to protect themselves . Go anywhere else. 09/05/26. In response to Subaru reply:What a pitiful reply . You should be ashamed of yourself for lying again. NOBODY BUT NOBODY said sorry , mistakes happen. It would be enough to deescalate the problem .The manager came up with incredible lies and now is being protected and covered up by the management . I bought the air cabin filter and paid for it and will not let your crooked hands to do the job, because even a simple oil change created a chain of problems. And the worst part is that you don't want to admit it and take responsibility . Too bad for your image , integrity and reputation if you have any. 1 Bay Ridge Subaru (Owner) 46 minutes ago Eduard, we are truly sorry to hear about your negative experience. We regret that your recent service visit resulted in such frustration. When you brought this to our attention, we apologized and immediately offered a complimentary cabin air filter replacement to resolve the issue on the spot, which you declined. We take quality control very seriously, but we also maintain professional standards for how our staff is treated. We respect your decision to take your business elsewhere and wish you the best moving forward.

DealerRater Content Moderation Team is the worst. They’re not concerned about the individual reputations of dealer employees. They really leave it to the individual dealership employee to have to file a slander suit against the alleged customer. Horrible business model. Probably a class action lawsuit opportunity. Bottom line, they do nothing to separate truth and fiction rendering their ratings unreliable and useless.

I want to thank Dakota Grisham for the exceptional customer service he provided throughout the entire car buying process. From start to finish, Dakota was professional, knowledgeable, and incredibly responsive whenever I had questions. He made the experience smooth, easy, and stress-free. I would absolutely recommend Mungenast Lexus to anyone looking for a vehicle — and when you go, be sure to ask for Dakota!

Great service from Sam and Jeremy. Great place to buy and service

Great Service!

My experience was with the pre-owned Toyota vehicle department in Salisbury, MD. Based on what occurred, I would not choose to purchase from them. I was clearly told—directly and in person—that the agreed final out-the-door price would be $25,900. However, when the contract was presented, the total was more than $2,000 higher than what I had been told. That discrepancy was never resolved in a way that reflected what was communicated to me. I strongly advise anyone considering doing business here—especially with TIM ENNIS—to review every detail carefully and ensure all terms are in writing before signing. This ... Read More

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Google - Apr 23, 2026

My experience was with the pre-owned Toyota vehicle department in Salisbury, MD. Based on what occurred, I would not choose to purchase from them. I was clearly told—directly and in person—that the agreed final out-the-door price would be $25,900. However, when the contract was presented, the total was more than $2,000 higher than what I had been told. That discrepancy was never resolved in a way that reflected what was communicated to me. I strongly advise anyone considering doing business here—especially with TIM ENNIS—to review every detail carefully and ensure all terms are in writing before signing. This experience was extremely frustrating and did not reflect the level of transparency I expected.

Our salesman was Alan Holliday. He was professional from beginning to end. A friendly, quick and painless process. I will recommend others to him and the dealership.

Less than one year ago I bought a “Hyundai Tucson PHEV Ultimate” with all the extras, more than $67 000.00 dollars. "AVOID the service department at “401&Dixie Hyundai” - they provided unacceptable service and damaged my car. After a ridiculous 4 hour wait for a simple oil change, they lost my vehicle. Then, when they finally found it and rushed the job, they returned it with scratches on the fender and chips on the hood and had the nerve to dismiss my concerns saying it was just dirty. Terrible service, zero respect, and completely incompetent, go somewhere else. They are no ... Read More

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Google - Apr 13, 2026

Less than one year ago I bought a “Hyundai Tucson PHEV Ultimate” with all the extras, more than $67 000.00 dollars. "AVOID the service department at “401&Dixie Hyundai” - they provided unacceptable service and damaged my car. After a ridiculous 4 hour wait for a simple oil change, they lost my vehicle. Then, when they finally found it and rushed the job, they returned it with scratches on the fender and chips on the hood and had the nerve to dismiss my concerns saying it was just dirty. Terrible service, zero respect, and completely incompetent, go somewhere else. They are no good to service a car.

I came in to purchase a car, Alan H met me and greatAlan. So nice and respectful and he took care of me and helped me threw the whole sale. He was on top of making all my needs important and helped me so much. I would buy another and another from him. He was great with all I needed. I will tell people to come to Patriot macalister and ask for Alan . Thank you alan.

Allen and jackson. Great experience.

Website is incredibly janky, now I'm getting unsolicited emails from them and they have tampered with the do no subscribe button.

Buyer beware. Toyota of Ann Arbor uses a pricing model that feels intentionally misleading. Instead of presenting a straightforward vehicle price, they attempt to force thousands of dollars in unwanted add-ons—LoJack, nitrogen-filled tires, and interior/exterior protection—onto the deal. When we declined those, we were told we would need to pay an additional $1,500 for a so-called “lifetime drivetrain and engine warranty” to “ensure customer satisfaction.” That’s not customer satisfaction—that’s pressure selling. If I’m buying a Toyota Venza for its well-known reliability, I shouldn’t be pushed into paying extra for a warranty I neither ... Read More

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Google - Apr 3, 2026

Buyer beware. Toyota of Ann Arbor uses a pricing model that feels intentionally misleading. Instead of presenting a straightforward vehicle price, they attempt to force thousands of dollars in unwanted add-ons—LoJack, nitrogen-filled tires, and interior/exterior protection—onto the deal. When we declined those, we were told we would need to pay an additional $1,500 for a so-called “lifetime drivetrain and engine warranty” to “ensure customer satisfaction.” That’s not customer satisfaction—that’s pressure selling. If I’m buying a Toyota Venza for its well-known reliability, I shouldn’t be pushed into paying extra for a warranty I neither want nor need. It gets worse. Only after escalating the conversation did a manager disclose that they don’t even have the title to the pre-owned Venza we were considering—and won’t for 2–3 weeks—meaning they couldn’t actually complete a sale. That critical detail was never mentioned upfront. This experience felt opaque, pressured, and fundamentally untrustworthy from start to finish. I’ve bought multiple cars over the years. This was, without question, the worst dealership experience I’ve had.

My general experience with car sales isn't five star, but Max Adamczyk at BMW of Orland Park changed that perception. He was not all about selling a car no matter what... He was a great listener and knew his business, probably due to his successful engineering background. I highly recommend Max because I know it will be a great experience. 5+ Stars.

I posted a review on a bad experience I had with Dan Vaden Chevrolet in Brunswick, Ga. This site…Dealer Rater is bogus. They will not allow my review of the service dept at Dan Vaden Chevrolet Brunswick GA. Why bother having a review site if you only allow positive reviews?

My experience with AutoNation Southwest Littleton Colorado has been absolutely unacceptable. What should have been an exciting purchase quickly turned into a stressful and frustrating situation. After purchasing the vehicle, serious issues started showing up almost immediately. Problems that clearly should have been caught before the car was ever sold were somehow overlooked or ignored. When I reached out to the dealership expecting them to stand behind the vehicle they sold me, I was met with poor communication, excuses, and little effort to actually resolve the problem. Instead of taking accountability, I felt like I was being passed around and ... Read More

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Google - Mar 12, 2026

My experience with AutoNation Southwest Littleton Colorado has been absolutely unacceptable. What should have been an exciting purchase quickly turned into a stressful and frustrating situation. After purchasing the vehicle, serious issues started showing up almost immediately. Problems that clearly should have been caught before the car was ever sold were somehow overlooked or ignored. When I reached out to the dealership expecting them to stand behind the vehicle they sold me, I was met with poor communication, excuses, and little effort to actually resolve the problem. Instead of taking accountability, I felt like I was being passed around and brushed off. For a company as large as AutoNation, the level of customer service and responsibility shown here has been extremely disappointing. Buying a car is a major financial decision, and customers should be able to trust the dealership they’re buying from. Unfortunately, my experience has completely destroyed that trust. I have now filed a formal complaint with the Colorado Attorney General’s Office and the Better Business Bureau. If you’re considering buying a vehicle here, I strongly recommend being extremely cautious and having the vehicle thoroughly inspected before signing anything.

My name is Lateefa, This review is about Poage dealership in Wentzville mo. They are very unprofessional!!! I brought my vehicle in for a Shift to Park repair and ended up paying $630 after they kept my car for 3 days waiting on parts. The service advisor Charline had a very rude attitude the entire time and spoke to me very unprofessionally. When I picked my car up, I drove around the corner, turned it off, and it would not start back up. This was never an issue before bringing my car in. I have a brand new battery and alternator, so ... Read More

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Google - Mar 5, 2026

My name is Lateefa, This review is about Poage dealership in Wentzville mo. They are very unprofessional!!! I brought my vehicle in for a Shift to Park repair and ended up paying $630 after they kept my car for 3 days waiting on parts. The service advisor Charline had a very rude attitude the entire time and spoke to me very unprofessionally. When I picked my car up, I drove around the corner, turned it off, and it would not start back up. This was never an issue before bringing my car in. I have a brand new battery and alternator, so this immediately raised concerns. I called the dealership and spoke with Charline. Instead of trying to help, she immediately said “it’s not our fault” and offered to send me the number for Budget Towing to tow my car back. I had to call my insurance roadside assistance and wait five hours for someone to come out and get my car started. I returned the vehicle to the dealership and spoke with the manager Kelly the next morning (3/4/2026). A few hours later, Charline called me back saying it was my battery and they wanted to charge me another $200. During that phone call she was yelling and said “If you want your car fixed, those are the charges that apply.” That kind of behavior toward a paying customer is completely unacceptable. My battery is new and under warranty, and I did not have this issue before bringing my vehicle in. Now my car still is not driving correctly, and I have to take it to another dealership to find out what’s wrong. Based on this experience, I question both the quality of the work and the professionalism of the staff. Customers should not be treated this way after already paying hundreds of dollars for repairs. I hope management or corporate looks into this situation because this level of service is unacceptable. This picture is after my vehicle was fixed and paid for!

Woody Buick GMC in burner is the absolute best dealership in Illinois.Sam Zayed is a phenomenal salesman and I would not want to buy a car from anyone else but him. I will be recommending this dealer and Sam to everyone looking to purchase a new vehicle. Overall a great car purchasing experience!

Modern Mazda in Thomaston, CT was an exceptional dealership. No hassle or pressure, the team does not work for commission, making car buying enjoyable.

Surprisingly, I had a great leasing experience at Lexus of Pembroke Pines with our fantastic sales consultant, Mr. Carey, his sales manager Mr. Alexander and Mr. Armani from finance. I cannot speak more highly of all their efforts in accommodating our needs. I also want to thank Mr. Carey’s upmost professionalism in supporting us thru the pre and post leasing process. I highly recommend them for anyone’s car buying experience.

Definitely 5 stars for Chevy of Milford. Honestly what a great experience. From the moment my truck was towed into Chevy of Milford and from the moment I picked it up my service manager kept me up to date with emails and messages as well as returning my calls and answering every question I had. They even set me a video of the full point inspection. I never had that happen before. I am definitely one of those customers who request the best as I work hard for the things I have and I was honestly not disappointed. I have not ... Read More

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Google - Feb 19, 2026

Definitely 5 stars for Chevy of Milford. Honestly what a great experience. From the moment my truck was towed into Chevy of Milford and from the moment I picked it up my service manager kept me up to date with emails and messages as well as returning my calls and answering every question I had. They even set me a video of the full point inspection. I never had that happen before. I am definitely one of those customers who request the best as I work hard for the things I have and I was honestly not disappointed. I have not been so lucky with other dealerships in the past. I would definitely recommend and I honestly couldn't be happy enough with all the support I received from my Chevy of Milford service representative Jennifer powers. She was a pleasure to deal with and a true professional 5 stars for Jenn 5 stars for Chevy of Milford.

WARNING: Safety Hazard & Structural Negligence at Team Lincoln Las Vegas I am posting this as a last resort. After months of being ignored and misled, I am warning all potential customers—especially out-of-state buyers: Do not trust Team Lincoln Las Vegas with your safety. I paid $1,040 for a hitch installation on a brand-new Corsair. Team Lincoln’s service department failed fundamentally: STRUCTURAL SAFETY: They removed the factory rear bumper impact foam and never replaced it, leaving the bumper hollow and compromising the vehicle’s safety engineering. ONGOING DAMAGE: The unsupported bumper rattles incessantly, causing permanent paint damage to my ... Read More

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Google - Feb 8, 2026

WARNING: Safety Hazard & Structural Negligence at Team Lincoln Las Vegas I am posting this as a last resort. After months of being ignored and misled, I am warning all potential customers—especially out-of-state buyers: Do not trust Team Lincoln Las Vegas with your safety. I paid $1,040 for a hitch installation on a brand-new Corsair. Team Lincoln’s service department failed fundamentally: STRUCTURAL SAFETY: They removed the factory rear bumper impact foam and never replaced it, leaving the bumper hollow and compromising the vehicle’s safety engineering. ONGOING DAMAGE: The unsupported bumper rattles incessantly, causing permanent paint damage to my new car. TOTAL AVOIDANCE: After months of emails and corporate escalation, Team Lincoln refuses to refund the money or pay to restore my vehicle to factory safety standards. It is a disgrace to drive a brand-new luxury vehicle that sounds like a "clunker" and is less safe because of dealership incompetence. NEXT STEP: Since Team Lincoln refuses to take accountability, I am filing a formal report with the NHTSA regarding the unauthorized removal of safety equipment. If you are buying from out of town, you have no recourse once you leave this lot. Take your business elsewhere.

If I could give Jack Daniel's Kia a zero rating I would. Ive lost my trust in this dealership after it put my 2 girls in harms way on 2 occasions almost getting them killed on the highway. The car stalled on the highway rt 23northbound and was towed to Jack Daniel's Kia. After some investigation I found the vin# for my car was a part of a class action law suit for engine problems and engine oil leakage &replacement. But, they didn't make it easy . I had to find all of my oil changes etc even after ... Read More

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Google - Jan 20, 2026

If I could give Jack Daniel's Kia a zero rating I would. Ive lost my trust in this dealership after it put my 2 girls in harms way on 2 occasions almost getting them killed on the highway. The car stalled on the highway rt 23northbound and was towed to Jack Daniel's Kia. After some investigation I found the vin# for my car was a part of a class action law suit for engine problems and engine oil leakage &replacement. But, they didn't make it easy . I had to find all of my oil changes etc even after contacting corporate which said its a part of it. But, I found all the records I could to satisfy them to get it approved. They replaced the engine , but still tried to place blame on someone else. They said whoever replaced the 1st engine used silicone to fix the hose that connects the washer fluid to the engine. I told them well that would be JackDaniels Kia. They denied doing the 1st engine replacement. So ,I did my investigation and went to another dealership who told me that they Jack Daniel's Kia had indeed replaced the 1st engine. So , why lie??? Then after they replaced the engine and we picked up the car my girls were on the highway and we're almost killed by oncoming traffic because the car stalled and would not start causing vehicles to almost hit them . Trucks etc. Their excuse was they forgot to attach the harness / clips to the engine. After they did this , they gave us back the car saying the car was good 2 days later the car stalled the engine stopped they almost get hit on rt 23 by a Mack truck once again its towed to Jack Daniel's Kia this time they say the car needs coils I say ok that was $897. So , between the tows to the shop and the repairs im at about $1400. Now they can't seem to get the error codes to go off . They tell me its going to be another $1600 but can't give me the parts or labor for this . But , its $1600. Christmas and New Years have pasted and this is their solution. I tried to talk to Jason luzzi but hes not available even when hes in the office to help a customer. I had enough of dealing with Charlie Mejia so I had my vehicle towed from Jack Daniel's Kia to a dealership who cared about their customers and were available to speak to them when there was a problem. After 2 weeks my car was diagnosed a plan was made and shortly after that it was fixed. My car was sent from Jack Daniel's Kia with a dagerous gasoline leak to name just one of the dangerous issues they left the car with. But, checked off as safe. It's sad when a dealership doesnt give 2 cents about its customers . Yet they sit in an office making big bucks to go off running personal errands and doing whatever they want .You got that position because at one time you cared about your job. NOW ITS JUST A PAY CHECK. BUT, MY GIRLS LIVES ARE IMPORTANT TO ME. RIVERDALE KIA UNDERSTOOD THE ASSIGNMENT. I TRUST RIVERDALE KIA . Jack Daniel's Kia you have lost your reason for being in business. Without the customers you are NOTHING !!!! REMEMBER THAT !!!! JASON remember to return calls too. I know im only one customer you dont need me. But, they will hear my voice wherever I go and on every Social platform im on. Don't trust Jack Daniel's Kia you will be putting your life and the life of your love ones at risk if you do. My experience was TERRIFYING!!

DealerRater allows false and defamatory reviews to remain published even when clear evidence is provided to disprove them. Their refusal to act shows a complete lack of integrity and accountability. A review platform that ignores facts cannot be trusted.

I would not recommend Tucker Chevrolet in Waldoboro Maine based on my family's experience. My son and daughter-n-law visited Tucker Chevrolet on 11/29/2025 after learning they advertised discounts for First Responders. (We are a First Responder family) At the time, they were interested in several gas-powered vehicles listed online. Unfortunately, despite their best efforts, they were unable to make a gas vehicle work financially. The salesperson, Noah, strongly encouraged them to consider an electric vehicle—something they had not intended to purchase. After test-driving it, they were pleasantly surprised and decided to move forward with the purchase. All paperwork was ... Read More

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Google - Jan 17, 2026

I would not recommend Tucker Chevrolet in Waldoboro Maine based on my family's experience. My son and daughter-n-law visited Tucker Chevrolet on 11/29/2025 after learning they advertised discounts for First Responders. (We are a First Responder family) At the time, they were interested in several gas-powered vehicles listed online. Unfortunately, despite their best efforts, they were unable to make a gas vehicle work financially. The salesperson, Noah, strongly encouraged them to consider an electric vehicle—something they had not intended to purchase. After test-driving it, they were pleasantly surprised and decided to move forward with the purchase. All paperwork was completed, and they left believing the transaction was straightforward and transparent. However, after returning home and reviewing the dealership’s website, they discovered that the same vehicle was advertised for $5,000 less than the price they were charged. On 12/2/2025, they emailed the dealership with screenshots and documentation requesting clarification. They were told that the $5,000 difference had been applied to their trade-in value. This explanation was incorrect, was never disclosed during the sale, and was not supported by the paperwork. Despite providing evidence from their own website, the dealership refused to honor the advertised price. Additionally, because they had never planned to purchase an EV, they were completely unaware of available rebates at the time of sale. After speaking with a relative and conducting our own research, they contacted Efficiency Maine and confirmed that they did qualify for a significant rebate that could have been applied during the transaction. While we understand the dealership may not be legally obligated to disclose this information, failing to mention such a substantial incentive reflects poor sales practices and a lack of transparency, especially when selling an EV to first-time buyers. Compounding these issues, their follow-up communications with the Sales Manager, Will, were met with unprofessional and rude behavior, which only escalated an already disappointing situation rather than working toward a resolution. Taken together, these issues reflect a serious lack of ethical sales practices and consumer transparency. As a result of this experience, none of us will ever do business with Tucker Chevrolet and cannot recommend them to others.

This company blocks access from Europe, so provides no means to cancel their automated emails. Which I shouldn’t be getting, because I didn’t buy a car from Nucar Chevrolet of Lowell. The absolute worst.

If you’re in the charlotte area check out Rick Hendrix Chevrolet and ask for Jay. Smoothest process ever. Didn’t have to wait 5 yrs to finalize and drive off in my vehicle. Thank you all!

I highly recommend Lee Auto Group for any vehicle needs, Kyle Brown was more than accommodating and made my car buying experience a pleasure. Thank you so much Kyle, we will be sending business your way!

Chris Morgan was my sales guy he was amazing ! The rest of the took care of all my needs . Happy Customer go see the staff at City Chevrolet in Charlotte, NC

Thank you Much Tim From Woody Naperville You Exellent Service And Great Person Thank You 👍

If you live anywhere in Colorado and for that matter anywhere in the entire USA, this store is worth checking out. I highly recommend this place in Castle Rock, Colorado. Castle Rock Chrysler Dodge Jeep RAM. They are part of the giant Castle Rock Autoplex with over a dozen manufacturers and hundreds of used cars. Lastly, ask for Mike at CDJR! He says he's the only Mike there. I can't overstate how helpful , knowledgeable and professional he is.

Working with Hamad Deeb at DCH Paramus Honda was a great experience! He got to know me, what I was looking for in a vehicle and found the perfect one. Highly recommended him if you are in the market !

Brian and Gene made the process very easy. Excellent customer service. Dan and Linda.

Worked with Jessica, Destiny, Josh, and Bryce. Great experience. Love my Jeep

My husband met with Craig Vitti, the best salesman in the world at Napleton's North Palm Hyundai. We purchased our first Hybrid car and Craig gave us all the information about it. He was very professional and informative. We are so happy with our purchase!

Best and easiest car buying experience Thanks Mr Russell

Mr. Adam Khadra, help us for getting a new car in Honda Hendricks. He helped us getting a good deal with the car that we purchased. Have a good customer service. We recommend him and thankful for his help.

We just purchased a Honda HRV from Metro certified used cars, and had just a stellar experience!! We were taken care of so very well, and we would definitely go back to the dealership over and over again!

My experience John Eagle Honda in Dallas, Tx greatly surpassed all my expectations. My Finance Manager, CHIRAG PATEL, was very informative and responsive. You can't do better for your money!

My car purchase at Wellesley Volkswagen went smoothly and working with Eric Tonkonogy made my experience go that much better. Eric was knowledgeable about the car, what I was looking for, friendly and professional!

Gio was very helpful he is a great person, great service.

Please go see The polite and courteous sales staff at Cannon Motors. They will definitely take good care of you!

Mazda of Clearwater is a top notch dealership. Sonny Gonzales helped me with my new lease and explained all of the new information. It was a great experience and Sonny was efficient and knowledgeable. The dealership as a whole is very comfortable and friendly. From the sales department, financial department to the service department. All work together as a team to satisfy their customer. Thank you Sonny, Joseph and John for all you do! I love my new CX30!

Grayln Sanders was wonderful to work with he was kind and helpful and very knowledgeable and informative. Thank you! Hendricks in Statesville

We purchased a 2026 Honda Passport Elite from Roush Honda in Westerville, Ohio this week. Our sales person was Jason Waldren he and his team; the experience was fantastic and I highly recommend them all.

I was in the market for a bigger vehicle than the one I currently had. I went into Castle Hyundai in Chicago, and received great service from the time I walked in the show room. Nick my sales person let me test drive a couple of options and even drove my daughter and I when I just didn't have it in me to test another vehicle lol. That is when I was able to make a compromise with myself about what I really wanted in my head and what was practical. My head was wrapped around getting another used ... Read More

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Google - Jun 9, 2025

I was in the market for a bigger vehicle than the one I currently had. I went into Castle Hyundai in Chicago, and received great service from the time I walked in the show room. Nick my sales person let me test drive a couple of options and even drove my daughter and I when I just didn't have it in me to test another vehicle lol. That is when I was able to make a compromise with myself about what I really wanted in my head and what was practical. My head was wrapped around getting another used car. I still owed a lot of money on my current vehicle being I only had it for little over a year, but both Nick and John were very patient as I made the hard decision in getting rid of my current vehicle and buying a new one. With all of the perks and warranties Hyundai gives you, it just made sense to not put more money into a vehicle that had 86,000 miles and invest in a new one. I thank Nick and John for helping me find a vehicle that had more room with many of the amenities I wanted to keep, and helped with getting my payments down without losing the perks. I will definitely come back to Castle Hyundai and recommend them to anyone.

Salesman was very friendly and answered all my questions. Brandon was able to show me how everything worked. A very nice experience. I recommend Tylor Chrysier Dodge jeep. Taylor Chrysler Jeep Dodge Ram 1497 North State Rt 50 Bourboinais IL 60914 Brandon Scroggins is great salesman and pleasure to work with.

Koch Mazda: Easton PA 1-Star Review – Avoid This Dealership I have been a Mazda customer for 30 years, and my experience with Koch ( Young's) Mazda was by far the worst I’ve ever had. My salesperson, Warren Jarkovsky, was unprofessional, condescending, and dismissive from the very beginning. After I leased my vehicle and set up automatic payments, I later discovered that Warren had submitted the wrong VIN number to Mazda Financial. When he corrected it, no one from the dealership informed me. This caused my auto-pay to stop without my knowledge, and I only realized it once my credit score ... Read More

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Google - May 13, 2025

Koch Mazda: Easton PA 1-Star Review – Avoid This Dealership I have been a Mazda customer for 30 years, and my experience with Koch ( Young's) Mazda was by far the worst I’ve ever had. My salesperson, Warren Jarkovsky, was unprofessional, condescending, and dismissive from the very beginning. After I leased my vehicle and set up automatic payments, I later discovered that Warren had submitted the wrong VIN number to Mazda Financial. When he corrected it, no one from the dealership informed me. This caused my auto-pay to stop without my knowledge, and I only realized it once my credit score had already taken a hit. Despite multiple attempts to contact Koch Mazda, no one took responsibility. Sales Manager James Schramko ignored both my phone call and my email. Not once did anyone apologize, explain, or attempt to make things right. Koch Mazda has shown me that loyalty means nothing to them. I strongly recommend you take your business elsewhere.

ST. CHARLES NISSAN is the best. Very friendly people and I only was there 3 1/2 hours from test drive to driving the new one home. 5 star in my book. Thanks Jeff Morris.

Don't make the same mistake I did when I didn't listen to a bad review on Hi line Motors in Plano, Texas. This is by far the worst used dealership I have ever dealt with. They will tell you how all their cars have been inspected by the mechanics and have no problems. What I found with the purchase of a 2016 Land Rover LR4 from Hi Line in Plano, Texas is it needed $6,648 additional cost in repairs and maintenance. The worst was the leaking water pump which was obvious. The salesman Steve Salerno was all smooth about how ... Read More

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Google - Apr 21, 2025

Don't make the same mistake I did when I didn't listen to a bad review on Hi line Motors in Plano, Texas. This is by far the worst used dealership I have ever dealt with. They will tell you how all their cars have been inspected by the mechanics and have no problems. What I found with the purchase of a 2016 Land Rover LR4 from Hi Line in Plano, Texas is it needed $6,648 additional cost in repairs and maintenance. The worst was the leaking water pump which was obvious. The salesman Steve Salerno was all smooth about how he was talking to the General Manager about the problems and was going to get back to me and take care of the issues. This went on for a week. Then Steve was sick for a week. Then I finally had a enough of Steve and tried to go up the "chain" and was told Steve no longer works here. I then explained the situation to Feda who took my messages and told me to forward the bills to her then and she would then forward everything to the General Manager and that he would get back to me. After multiple phone calls to Feda with no response from the General Manager, she simple said "They were very busy." 2 weeks later no return phone calls. Do not trust this company, salesmen, staff, or General Manager. Go find a company you can trust. Scott Earp

beware of the service dept at land rover of Chattanooga!!! if you must have a range rover etc, this is a warning you better go somewhere to buy!!!!

I helped my daughter in purchasing a van from Schoepp Motors in Madison WI. Very satisfied with Bryan and the initial purchase experience. We have a written agreement that this would be repaired. The van had bubbling on the hood and a few chips and the dealership agreed to fix the hood. The van has been up to Madison twice to fix the hood. The first time we picked up the van the hood had visible grinder marks and fresh chips out of the paint. The second time they did not paint the hood, it was polished and a paint ... Read More

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Google - Sep 20, 2024

I helped my daughter in purchasing a van from Schoepp Motors in Madison WI. Very satisfied with Bryan and the initial purchase experience. We have a written agreement that this would be repaired. The van had bubbling on the hood and a few chips and the dealership agreed to fix the hood. The van has been up to Madison twice to fix the hood. The first time we picked up the van the hood had visible grinder marks and fresh chips out of the paint. The second time they did not paint the hood, it was polished and a paint pen used to cover the chips. It has been over 3 months and I have multiple calls and voicemails into Doug Johnson, the sales manager, with no call back. He promised he would take care of this. Last conversation he said he would get a new hood to replace the existing on and to give him a few days. If I could give a zero rating I would. To clarify, the sales personnel were excellent. This is definitely a Sales Manager issue but I would not recommend Schoepp Motors or purchase another vehicle from them based on the current situation. I wish we were having the experience the five star customers have had.

Clay Cooley in Irving Texas. Bait and switch. Advertised a Dodge Durango on their site for 28995.00. Called to set up test drive. Was told that they will set it up once we agreed on a deal. The "deal" was 28995.00 "plus dealer add ons. I told the lady, I DO NOT WANT ANY ADD ONS. She said if I but from them, I would be required to purchase the dealer add ons. I said no. She said, okay, you doing have to pay for add ons. She was calling me back on the test drive. When she called ... Read More

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Google - Aug 27, 2024

Clay Cooley in Irving Texas. Bait and switch. Advertised a Dodge Durango on their site for 28995.00. Called to set up test drive. Was told that they will set it up once we agreed on a deal. The "deal" was 28995.00 "plus dealer add ons. I told the lady, I DO NOT WANT ANY ADD ONS. She said if I but from them, I would be required to purchase the dealer add ons. I said no. She said, okay, you doing have to pay for add ons. She was calling me back on the test drive. When she called back, she said the vehicle was actually at another dealership, the one in Duncanville. She said they have it for sell for 36995.00. I asked "what happened to the 28995.00?" She said that is the price "they" have it for. She said she would have to "purchase" the vehicle from that Clay Cooley dealer to bring it to this Clay Cooley dealer and the price would be more that the 36995.00. They "have to be able to make money on the deal". I said "no thank you" and hung up. I receive 10 - 15 calls, text messages, email DAILY from other dealers. This is the ONLY dealer I reached out to for this specific vehicle. I believe Clay Cooley sold my information for the purpose of retaliation for not taking their bait and switch.

The idea of dealer rater is cool and all, but they don’t allow your reviews to follow you if you move dealerships. Makes no sense considering your customers are writing reviews ABOUT YOU. So if you worked in the industry for 10 years, you have to start all over again to get reviews. They tell you to print it out and put them on your desk from your old dealer rater account. But that’s sort of redundant since people online, can’t see those reviews anymore which is how you get customers to come in…. Considering they’re such ... Read More

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Google - Mar 15, 2024

The idea of dealer rater is cool and all, but they don’t allow your reviews to follow you if you move dealerships. Makes no sense considering your customers are writing reviews ABOUT YOU. So if you worked in the industry for 10 years, you have to start all over again to get reviews. They tell you to print it out and put them on your desk from your old dealer rater account. But that’s sort of redundant since people online, can’t see those reviews anymore which is how you get customers to come in…. Considering they’re such a big company I feel like that’s something they should work out and fix. Since it’s harming sales people and their business.

Not helpful

DealerRater software for consumer ratings, needs a lot of work. UX is not contemporary. Word count minimums to leave a review is a poor UX decision. Let consumers write as many words as they want. Forcing account creation and email and log in is a complete deal breaker for consumers. Lastly, far too many clicks in the overall journey to simply rate a dealer experience. Overall, this is just way too complicated. Needs an update by an experienced Product Owner that understands UX and a seamless customer journey.

Dealer Rater is one of the most deceptive websites for dealer reviews out there. You can read the reviews and see that they do not believe the customer and are always on the dealerships side. DO NOT TRUST THIS SITE!!!!! They doctor reviews for the dealers.

NOT A TRANSPARENT COMPANY FOR REVIEWS AS THEY ALLOW ANY TYPE OF NONSENSE WITHOUT HAVING ALL THE FACTS CORRECT DON'T TRUST WHAT YOU SEE HERE

Not reputable. I posted a 1 star review for a dealership I had a bad experience with. They removed it saying this below. I'm in the mortgage business and have no affiliation to any one at the dealer or in the automotive business. I gave them the opportunity to respond and they chose not to. This tells me the dealer asked them to remove and there reviews are controlled by the dealers and not the consumers. Move on to another automotive review company. It has been removed because we do not permit reviews to be submitted by any business or ... Read More

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Google - Jun 1, 2023

Not reputable. I posted a 1 star review for a dealership I had a bad experience with. They removed it saying this below. I'm in the mortgage business and have no affiliation to any one at the dealer or in the automotive business. I gave them the opportunity to respond and they chose not to. This tells me the dealer asked them to remove and there reviews are controlled by the dealers and not the consumers. Move on to another automotive review company. It has been removed because we do not permit reviews to be submitted by any business or persons affiliated with the automotive industry or with a dealership.

Attempted to give kudos for a service visit at a dealership / employee who made my service a pleasant experience but this program made me complete the survey about 4 times to successfully post my experience. Issues due to site cookies (likely my previous visit conflicted with updated cookies) / sudden log in prompt at the end of my review, caused for my information to not be submitted and then I would have to start all over. The only terrible part of my service visit was having to use this program to add a review.

I used to hold dealer rater highly as I have been in the industry for over 10 years and thought it was important for the consumer to hear from similar consumers so all places can be held to giving an optimal experience. I held my dealer rater rating with pride, but that has all changed. I was recently tagged in a rating for a service visit on a day I was not even in the facility because I was having dental surgery. I kindly reached out not to have the review removed ( because i dont know what took place during this ... Read More

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Google - Apr 14, 2023

I used to hold dealer rater highly as I have been in the industry for over 10 years and thought it was important for the consumer to hear from similar consumers so all places can be held to giving an optimal experience. I held my dealer rater rating with pride, but that has all changed. I was recently tagged in a rating for a service visit on a day I was not even in the facility because I was having dental surgery. I kindly reached out not to have the review removed ( because i dont know what took place during this encounter) but my name not tagged since this was false. I was essentially told by Mr. RB that this was not what dealer rater did to verify or validate any information on their website and it was just a forum that can be spread with misinformation without any credibility. I still say to read reviews, but understand there is no proof the person even went into the dealership, even bought or serviced the vehicle or even is a real person and not created out of thin air. More important there is proof dealer rater doesn't care that this is true. I was shocked to find this out.

Dealer Rater refused to acknowledge a fraudulent claim even though the name was fictitious. When prompted to remove the fake review, FTC regulations quoted, which clearly stat best practices are to remove those reviews which are possibly fraudulent.. We can do better than that.

This internet dealer rating company is a scam. I had a horrible experience at a dealership. I left an honest negative review stating why it was bad and how unprofessional they were. There was no profanity or anything inaccurate in my review. They deleted my review. I've asked them by email why they deleted it and was told I can't use "the older lady" I'm my review. I removed that and it's still getting removed. SCAM!

This internet dealer rating company is a scam. I had a horrible experience at a dealership. I left an honest negative review citing the specific ways in which the dealer was unprofessional. There was no profanity or anything inaccurate in my review. They deleted my review. I've asked them by email why they deleted it and they have not given any specifics. The dealership, which has hundreds of reviews only has three moderately negative reviews. The individual has none after hundreds of reviews. Really? Does that sound like reality especially when I had such a horrible experience? I'm ... Read More

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Google - Nov 3, 2022

This internet dealer rating company is a scam. I had a horrible experience at a dealership. I left an honest negative review citing the specific ways in which the dealer was unprofessional. There was no profanity or anything inaccurate in my review. They deleted my review. I've asked them by email why they deleted it and they have not given any specifics. The dealership, which has hundreds of reviews only has three moderately negative reviews. The individual has none after hundreds of reviews. Really? Does that sound like reality especially when I had such a horrible experience? I'm the only one? I wonder what their revenue model is for this marketing company. Perhaps they get paid by the dealerships. If you look at most of the reviews on this particular company here, they are of dealerships around the country that have nothing to do with this company. And the negative reviews on this rating company mainly say the same thing I just said.

Dan Bustamante and Joseph DiGiovanni are the worst sales managers... they don't complete deals for clients and their main concern is who they can screw in the staff and not what is important to the client... I have been waiting on Joseph DiGiovanni (who wants to be called Daddy) for a quote on numbers for my trade and my purchase and still nothing..am absolute waste of time

THE ACCURACY OF THE REVIEWS OF THIS COMPANY ARE HORRIBLE, THEY ARE ALSO INSENSITIVE WHEN YOU TRY TO REACH OUT TO THEM FOR HELP. PLEASE REVIEW/RESEARCH THIS COMPANY BEFORE YOU CONSIDER TO APPLY THEM TO YOUR BUSINESS FOR CONSUMER REVIEWS. I WISH AUTONATION WASNT AFFILIATED WITH THEM. DO YOUR HOMEWORK. READ THEIR BB REVIEWS AND DO YOUR HOMEWORK.

this company allows defamation without verification / spoke to manager Richard and he said consumer has more authority with negative reviews than the truth that customer never spoke to me or was ever helped by me personally. But the truth is not good enough for dealer rater just consumer has the right to say anything without verifying //. dont use this service

I don’t trust review sites like DealerRater or Yelp that use manipulation in results and placement to benefit business that pay them for Review Services. If you want a true unbiased view of how a company treats its customers, start by viewing reviews on a free and even platforms.

DealerRater does not give you the unvarnished feedback that you provide or rely upon. Before you use DealerRater.com I encourage you to review their feedback at bbb.org. Here's why I say this... I had a bad experience with a dealership and wrote a review on dealerrater.com. After a few days I received an email stating that my review violated their community policies. It did not. I reached out to them for an explanation and they said it's because I referenced kbb.com and they consider that a link even though it's not. I changed ... Read More

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Google - Jun 2, 2021

DealerRater does not give you the unvarnished feedback that you provide or rely upon. Before you use DealerRater.com I encourage you to review their feedback at bbb.org. Here's why I say this... I had a bad experience with a dealership and wrote a review on dealerrater.com. After a few days I received an email stating that my review violated their community policies. It did not. I reached out to them for an explanation and they said it's because I referenced kbb.com and they consider that a link even though it's not. I changed it to kbbdotcom and thus far the updated review has not been rejected. Here's the review I wrote and you can decide for yourself if it's offensive or just factual and objective: Please think and check before you give this dealership any personal information. Here's my story. I began my new truck research by submitting an online form to value my trade in. I received an email from kbb.com as I expected to. The internet sales team contacted me via email, as I had indicated, to get more details about my trade in and what I was looking to buy. After about 2 days of email exchanges, I received 3 emails asking me to: complete my new RAM owner registration, complete my Sirius trial registration and to go to the ram owner support page to watch videos of my new truck. I DID NOT BUY A TRUCK so I became concerned. After several attempts via email I finally heard from the sales rep with the following: "I SEE WHAT HAPPENED, AND GOT IT FIXED ON MY END! THANKS FOR REACHING OUT.. IT ALL CAME DOWN TO THE EMAIL ADDRESS.". I continue to receive emails from Sirius and Ram after they "fixed" it. The information I received has the actual owners VIN and name, but with my email address. I can only conclude that this dealership truly does not take customer information privacy seriously since they did not fix it and are now ignoring my requests to do so.

This place is a fraud! They do not do any research to ensure that "customer" reviews are accurate and allow anyone t o post anything negative about a company. And when you attempt to clear negative reviews about your business up, they respond by telling you to "turn a negative into a positive". They allow fake, fraudulent reviews and do not care if the companies they hurt suffer.